within a health or care service. We design and facilitate participatory activities with groups of patients/citizens, health/care practitioners and other stakeholders which help them make the most of the digital tools or service.
We call it a den because we all hunker down together and problem solve challenges and constraints to making the digital tool a success. We then work out practical solutions together. This may be developing protocols and amending existing policies, or it may be training/development for staff, or it could be online safety workshops for patients/citizens.