Creative, engaging, compassionate and clinically informed, mHabitat have been a highly valued partner on this ground-breaking project which successfully co-designed three innovative GP digital services with over 1,000 citizens and professionals in ScotlandZahid Deen,
OurGP sought to identify how people are accessing GP services, current challenges and barriers and then co-design future GP services that are enabled by digital. Why digital? Our research demonstrates that digital technologies, through enabling people to engage in peer support and self-manage their condition(s), can reduce the need to visit a GP practice. This can result in staff having more time to spend with the patients that need them the most.
The project also had clinical leadership throughout and support from the Mental Health Foundation, Scotland.
We introduced each workshop with a question, which was deliberately broad and non technology focused in order to encourage participants to think widely: “How can we look after our health in the future, accessing GP services when we need them the most and in the ways that work best for us?”
The workshops were structured as follows:
We based ourselves in health centres, libraries and other places where we could ask people for their feedback on the prototypes. In total we held 11 roadshow sessions and we had in depth conversations with over 100 people. People voted on their favourite ideas and left feedback – some stayed for 10 minutes, others up to 2 hours designing how they would like the digital tools to look and feel.
You can watch a video of our roadshow experience here
The public gave us positive feedback on our people-centered approach, with some highlighting that they’ve never been asked what they want before and so this was a good opportunity to have their say. The workshops received an average score of 8.7 / 10 from participants and comments such as…
“very good, loved it! Need more of this kind of thing in the future”
Clinicians appreciated the time to reflect on their practice and think about the future…
“very welcoming – easy to engage with the team – interesting. Nice to get space and time to think!”