MindWell Support Through the Covid-19 Crisis

Sanah Ali

30th June 2020

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Introduction

mHabitat launched MindWell in 2016. The platform has been co-designed to provide a single ‘go to’ place for information about mental health and local services in Leeds. Funded by Leeds CCG, we now work in partnership with Volition to deliver the award winning flagship Mindwell platform to citizens and practitioners across Leeds. 

 

Since its launch, MindWell has provided quick and easy access to up-to-date information for all adults in Leeds, including GPs, employers and other professionals and this is exactly what MindWell provided when the UK was hit with the Covid-19 pandemic. 

‘Taking care of your mental wellbeing’

MindWell launched ‘Coronavirus: taking care of your mental wellbeing’ on 13 March 2020 as an immediate response to the Coronavirus outbreak. 

This information outlined essential guidance to looking after your wellbeing while staying at home such as eating sensibly, sleeping well, exercising, staying connected and avoiding false information about the virus. Google analytics have shown us that from the day it launched to the end of May, the page has had 4,776 views

‘Coronavirus Mental Health Information Hub’

MindWell then launched the Coronavirus Mental Health Information Hub on 9 April 2020 to provide a ‘go to’ place for information relating to Covid-19 and Mental Health for people and professionals in the city. 

The Hub provides: 

  • Official wellbeing guidance
  • Up-to-date information about accessing support from mental health services. 
  • An A-Z of how services are adapting to social distancing measures.
  • Accessible information for people with learning disabilities and BSL users.
  • Information about finding practical help in Leeds.
  • A log of local online groups and community events and activities.
  • Multiple online self-care resources including online exercise videos, animations for relaxation, creative activities and online learning opportunities. 

A tweet announcing the launch of the Hub had 9000 impressions and 203 engagements. Google analytics have also shown us that in the first month the hub had 4,936 visitors with the figure growing as the weeks go by. 

MindWell have also launched a video guide for the Coronavirus Mental Health Information Hub to provide a succinct introduction of the information. It can be found in the professionals section of the Coronavirus Hub. MindWell is now developing a suite of online MindWell tutorials for finding different types of information on the website.

 

Feedback 

Since the launch of the hub we have had some positive feedback

@ForwardLeeds said “thank you for updating your website with our latest details. So important right now that up-to-date information is available and you're doing a great job for the city.”

@MindEmployerLds described it as “the fantastic resource that is the @MindWellLeeds Coronavirus Mental Health Information Hub.” 

Leeds Mind have reported that their staff have been regularly using the Hub to help answer people’s telephone queries.

Carers Leeds have reported that their staff are routinely referring carers to MindWell and the Coronavirus Hub.

 

MindWell has also been recognised for their work during the coronavirus lockdown 

MindWell’s Coronavirus Mental Health Information Hub was referred to as the city ‘portal’ for information during the outbreak in the following news outlets 

The Hub is also a key resource on Leeds City Council’s ‘Coronavirus - help for people and communities’ page and the ‘Your Wellbeing’ area of the Leeds City Council Active Leeds web pages.

 

Digital inclusion - supporting mental health and wellbeing webinar

Roz Davies and Nicola Gallear joined forces in an online Digital Champions training webinar delivered by 100% Digital Leeds on 21 May. 

The event was hosted by Roz on behalf of Co>Space North Online and mHabitat and featured a live tour of MindWell and Coronavirus Mental Health Information Hub led by Nicola.

The free online event focused on digital inclusion for improved health and wellbeing and was attended by 75 people working to support people’s mental health and wellbeing. 

 

mHabitat

Our mission is to ensure that digitally enabled health and care systems work for everyone. 

We work with a range of stakeholders in Leeds, Yorkshire and Humber and across the UK using a blend of person-centred co-design, community building and change management approaches. 

If you would like to discuss working with us to co-design inclusive and blended digital and face to face approaches to health and care such as Mindwell do get in touch:

E: Enquiries@wearemhabitat.com

T: @wearemhabitat

Sanah Ali

Sanah Ali

Research and Evaluation Lead

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