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CareView is an app which aims to reconnect socially isolated individuals with their communities, and refer them to services to improve their health and wellbeing.

Case Study Care View Word Cloud


The CareView brand is owned and supported by Leeds City Council. It has been developed by the Urban Sustainable Development Lab, which has been named as one of UK’s New Radical social innovation projects by Nesta and the Observer newspaper. CareView has also won the prestigious Medipex Innovation Award.

The CareView app allows approved professionals (such as police officers and charity workers), to log a concern about a person who may be socially isolated. This is done during their daily duties in a particular neighbourhood. The concerns are marked visibly in the street or around the property, and when a CareView user flags a property, the information appears as a patch of colour on a heat map, which indicates that the street is worth visiting. The higher the intensity of the colour on the heat map, the more concerns were flagged in this area. Outreach teams can then focus on visiting the flagged areas, trying to make contact with residents and helping those in need. CareView does not store any personal details such as name, address, postcode, or anything that can be used to identify a resident. 
For the evaluation, six areas of Leeds with high deprivation ratings have been chosen in three locations. Each location is served by an outreach team who will be using the app, knocking on doors and referring residents to the appropriate services. Representatives from each outreach team, public health officials and the app developers were invited to two workshops run by mHabitat in October 2017 to co-design the evaluation. 

Learning Points

The outreach teams have piloted the app and collected preliminary data, which is currently being analysed.


In the first workshop, participants were guided to create a logic model (i.e. describe logical relationships between program elements) for the CareView project, including deciding on its objectives, activities, resources, outputs and outcomes. This logic model was further refined and approved in the next workshop, including the discussion of possible barriers and agreeing on what is in scope and methods for evaluation. Based on this information, mHabitat proposed an evaluation plan which was approved by all workshop participants. In a further mini-workshop in November, mHabitat guided members of the outreach teams and a public health officer in the creation of a practical activities plan and data collection template.

Portrait Natalie Nelissen

Natalie Nelissen

Research Fellow

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