mHabitat were asked by South West Yorkshire Partnership NHS Foundation Trust to support their local pathfinder project.  A pathfinder is a bespoke, 12 month, funded project to co-design new ways of helping the most excluded people in England improve their health, or access to health, through digital.

This project aimed to support improvements in accessing health and wellbeing services with citizens in the Kirklees area who have hearing and/or sight loss.  

Gp Pathway

Intro

Widening Digital Participation, funded by NHS Digital and led by Good Things Foundation, aims to reduce digital exclusion in the UK, and ensure people have the skills they need to access relevant health information and health services online.  

Phase 2 of this programme is working with 20 Pathfinder projects across England up to March 2020.  mHabitat were asked by South West Yorkshire Partnership NHS Foundation Trust to support their local pathfinder project.  The project aimed to support improvements in accessing health and wellbeing services with citizens in the Kirklees area who have hearing and/or sight loss.  

The team were tasked with undertaking discovery and engagement work with this people who have hearing and/or sight loss and staff at local GP centres. Our first blog for the project gives a summary of the start up and early stages of discovery; our second blog talks about the work we did to recruit digital champions in order to leave a legacy behind once the project was complete.

Learning

During our workshops we uncovered some of the complexities and challenges for  people, given their diverse and changing requirements, cost, and personal preference. Throughout the project there was a great deal of learning from those with lived experience, the staff within GP practices, and the charities who support those people with sight and/or hearing loss.

Feedback

Here’s what two of our participants had to say about the impact the pathfinder project had for them.

Ada’s story - read
Mark’s story - read  

Our digital champions were keen to get involved, Lisa (Grange Group Practice reception manager) told us: 

We’ll be making some simple changes straight away as well as sharing information about digital products that are available to help, and which charities can support them further”

NHS England’s Chief Digital Officer saw the value of this process in the fast tracking of those apps we demonstrated (and got the citizen’s thumbs up), onto the NHS apps library.   

You can find out more about the project, learning, and resources from our public report attached to this case study.

Portrait Alison Braithwaite

Alison Braithwaite

Programme Lead

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Portait Richard Gurney

Richard Gurney

Digital Exemplar Lead

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Portrait Steve Lloyd-Smart

Steve Lloyd-Smart

Integrated Design Lead

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Mobile Health Pathfinder Report Front Cover Image

Mobile Health Digital Pathfinder Report

NHS Digital Pathfinder Report of mobile health for adults who have sight and/or hearing loss - Market and Literature Review

Download
Nhs D Pathfinder Report Cover Image

NHS Digital Pathfinder Public Report

NHS Digital Pathfinder Public Report of mobile health for adults who have sight and/or hearing loss

Download

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