mHabitat worked across the health and care sector in Leeds with the aim of supporting health and care practitioners on their digital journey

Markus Spiske 466 Ena Luh Ly Unsplash


With funding from NHS England and Leeds ‘Better Care’ fund, mHabitat took on a two phase project (phase 1: discovery and phase 2: model and intervention), that took just over two years. 


  • Research across health and social care demonstrates that implementing new technologies, as part of changes to services, is complex and challenging.  New technologies are often underutilised at best, and abandoned completely at worst. There is, however, a growing popularity in the method of human centred design, promoting sense-making through a structured engagement framework with the user community (practitioners).
  • We heard how a lack of sufficient time to trial and embed new technologies into service processes caused issues with long term adoption.
  • Practitioners wanted to find a way to connect to their peers across the city so they could learn and support each other.
  • We have found that digital capabilities differ across the health and care sectors, and that seniority has nothing to do with ability.  It is time to acknowledge and address vulnerabilities in digital capability within teams. Creating a shared vision as to how digital can add value for practitioners, practice, and people accessing services will help everyone to understand the ambition and purpose.
  • Technology moves faster that we can act. We’re all still catching up with technology and what it has to offer.  A lack of ‘essential’ kit to enable practitioners to become more digitally focused, however, remains a firm issue.
  • When the use of digital increases, so does the need for infrastructure support.  A rethink related to the status quo of governance, policy, information technology support services needs to happen, and not in isolation to those who are using the services.


“Before this [Digital Practitioner] I didn’t know any of the other occupational therapists, or what they knew about digital”

“Getting knowledge alone on how to use a product or piece of technology is great, but going through it in a real work context, and doing that alongside a community of practitioners is where the real learning happens… this was the most important element for me” Participant.  

“We need this type of safe space to share issues and solutions with our peers”

Image credit Markus Spiske

Alison Leapord Bw

Alison Braithwaite MSc CIPD

Deputy Director (Business & Events)

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Open Library Developing Digital Practitioners Image

Developing Digital Practitioners

This report summarises findings and recommendations of the Digital Practitioner Programme to develop digital skills in health and care.

Open Library Image - Developing Digital Practitioners Phase 2 Report

Developing Digital Practitioners - Intervention model and findings

This report summarises the findings from delivering the second project of the Digital Practitioner Programme. A scheme which supports health and care practitioners on their digital journey.

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Digital Pathfinder

mHabitat were asked by South West Yorkshire Partnership NHS Foundation Trust to support their local pathfinder project.  A pathfinder is a bespoke, 12 month, funded project to co-design new ways of helping the most excluded people in England improve their health, or access to health, through digital.

This project aimed to support improvements in accessing health and wellbeing services with citizens in the Kirklees area who have hearing and/or sight loss.  

Learn more

Digital Pathfinder - Accessibility resources

Health and care, digital tools, accessibility, inclusion

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